When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. Travel | So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. Travel Troubleshooter: Budget charges $250 for calibrating a camera. If you dont recognize an item, contact the merchant and ask about it. Emerald Beach Hotel: Falsely Accused of Smoking in Room. We hope you will still consider us your next time in Corpus Christi. Tiki bar almost as good as Oahu in Ha. Some hotels seek out actual physical evidence before they levy a fine. The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. Travel | We were not with anyone else at the hotel, no one was with us, it was my brother and I. New Hotel in the area, ran by management with 15 years of hospitality experience ANSWER: You didn't smoke in your room. I contacted the company, and it refunded the $250 cleaning fee. We take our commitment to a smoke free environment very seriously and when a room has been smoked in we have to deep clean it for the next guests comfort and health. The Hotel . All Access Digital offer for just 99 cents! 499 reviews. This was so disrespectful. Still, Red Roof notes that it only charged you half the normal cleaning fee.Related Articles Tripadvisor performs checks on reviews. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. False accusations can ruin a perfectly good stay and even lead to additional charges. It's simply too risky. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. There has been no attempt to "scam" the guest. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. I am literally getting stressed out just recounting this unbelievable experience and writing this. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. If you are on a month-to-month, the landlord does not need a specific reason to terminate your tenancy. Not only am I a lifelong non smoker, but I am 7 months pregnant. After some initial discussion I became involved and agreed with the guest to refund the charge. Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. A representative phoned you and agreed to refund the $250 fee. Why would we then smoke in the room? That's what I'm afraid of. A Comprehensive Guide. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. URL: The chart-topper, who claims the incident was an act of racial profiling, . Taxes and fees that are shown are estimates only. It's been over 12 hours and the host hasn't responded to my reply. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Sorry, this post was removed by Reddit's spam filters. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Therefore, you should not have to pay a smoking fee or half a smoking fee. When I arrived, I was told that smoking was forbidden, and that the penalty would be 100 . VirginiaReal Estate Law When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. In fact, I suffer from allergies and cant even be around people who smoke. They got back to me & said it was a valid charge & refused to remove it. It could have been a housekeeper. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . My room was modern and clean. I was on the first floor and my room overlooked the marina, which was nice . Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . I am a non-smoker being accused of smoking and being forced to leave. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. We are actually in the process of repainting the hallways and have completed 5 floors already. more. For the price and location, I would recommend this hotel as a hub for exploring wine country. Jennifer Scruggs, 35, of Turner . I believe you have our actions mistaken with another guest". Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Same thing in the restaurant. Taxes and fees that are shown are estimates only. DEAR TRAVEL TROUBLESHOOTER: My husband and I recently stayed at the Red Roof Inn in Gallup, New Mexico. Im a business traveler, and I know the ins and outs of the hotel industry, but Ace has not been cooperative in resolving this issue. It could have been a previous guest, too. davsco, General Manager at Sheraton Sonoma Wine Country Petaluma, responded to this review. Home; Shop; Contact; Blog; 0. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. ago Well that's disappointing. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. It's not false. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. . However, I do not smoke. They now have a restaurant in its place. NO ONE WAS IN MY ROOM. Is that fair? They got back to me & said it was a valid charge & refused to remove it. If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. A man who is wanted on multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now . Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. Thank you for this! I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. You rejected that explanation because you do not smoke. Thanks for the advice! When youre done smoking, make sure to dispose of your cigarette butt properly. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Enter dates to see prices. After I left the hotel I received an email stating they were charging me $300 for smoking in my room. The hotel is very clean and the staff were professional. I will literally NEVER stay with Holiday Inn again. #15 Best Value of 41 California Hotels with Smoking Rooms. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. standard king room - smoking, queen room with two queen beds - smoking. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Any "noise" we have made has been the TV or talking to each other. Red Roof did respond to you in writing about your complaint. You were still being polite when you referred to it as an odor.. Yet to receive any reply. So what went wrong here? Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. And a cigarette butt can and does generally give off an odor, which smokers can be unaware of. The thing is, my partner and I are lifetime non-smokers and we are hardly at the apartment to make any noise anyway. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. I think you were. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. Please see our partners for more details. View out the window is of the back of another building.The entire hotel needs some maintenance. It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. Smoking is a fire hazard and can cause damage to the hotels property. Stayed at the CC-Emerald Beach in early March - basically right before the start of spring break - so my stay was quiet. The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. The apartment is comfortable and the host is responsive. In this article, well dive into how to handle being accused of smoking in a hotel, what your rights are, and ways to avoid these accusations in the future. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. FAQ. Stayed two nights on a business related trip. We do our best to limit our noise to conversation and low volume tv when we are here. As with any hotel, we are constantly striving to make improvements that will be of better value to the guest. This appears to be a classic breach of contract. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Period. I didn't know what to do. I'm sorry to hear your stay was less than satisfactory. Filing fees? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. We stayed on points so it was worth the drive to save some money. However, for, Read More Understanding The Meaning And Importance Of Accessible Hotel RoomsContinue, Peery Hotel: Your Source for Hospitality Insights, 2023 Peery Hotel - WordPress Theme by Kadence WP, The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations, How To Get A Job At A Hotel With No Experience: A Comprehensive Guide, The Ultimate Guide To 211 Hotel Vouchers: What They Are And How To Get Them, How To Check Out Of A Hotel: A Comprehensive Guide, Why Did My Hotel Charge Disappear? Please see our partners for more details. The folks who are accessing you of the smoking have the burden of proof so you should go to court and deny their claim and put them to the test. Wed like to obtain some additional detail regarding your experience so we have sent you a private message. Your room had to be closed for a few days while the hotel cleaned it. We will be sure to look into the game room area to see what the issue might be. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. Stayed in this hotel for WELL under 24 hours for business. Is that his only option? October 6, 2022. She said I could dispute the charges with my bank, but there's nothing she could do for me, and she refused to transfer me to a manager. We did place on the floor so they would be exchanged. Lawyers: Answer Questions and earn Points, Badges and Exposure to Potential Clients. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. But I didnt do it! We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. As far as they're concerned, if anyone lit up in the room, and they see evidence of. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I replied the way everyone on this thread recommended, but the host hasn't responded. Dont throw it on the ground or in a plant. Skip to content. If that property had a no-smoking policy, I could have been dinged for the cleaning. I hadn't. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. Do I have any options to fight this? Hello! Create an account to follow your favorite communities and start taking part in conversations. She said we were lucky they only charged us half the fee. Can You Smoke Weed In A Hotel? by Ariana St Pierre, WGME. Host falsely accused me of smoking. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How can I seem modest? However, that has changed. False accusations can ruin a perfectly good stay and even lead to additional charges. Tripadvisor performs checks on reviews. They asked me to "behave" and threatened further consequences. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I wish you best of luck keep us posted. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. I replied to the host almost word to word of what you wrote. I told her we requested a nonsmoking room, because we do not smoke. Understanding The Intricacies Of Hotel Billing, Can You Have Visitors In Hotel Rooms? Is this some kind of scam to kick me out of the AirBnB? Don't laugh. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. But thats the world we live in. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Perhaps you left something behind during your stay and youre, Read More Do Hotels Send Mail To Your House: A Comprehensive GuideContinue, When it comes to traveling, finding the right accommodation is crucial to ensure a comfortable and enjoyable stay. Any help you can provide to shed some light on this ridiculous charging practice would be much appreciated. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. We are, like all Sheratons, a 100% smoke free hotel. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. queen room - smoking, queen room with two queen beds - smoking, king room. Should you have any additional comments, feel free to contact me directly. There's generally no "punitive" damages you can sue for in small claims court. A safe and healthy environment for all guests it on the ground or in a.! Is of the Red Roof did respond to you in writing about your complaint can. 41 California hotels with smoking Rooms able to provide evidence that you smoked the! Ask about it and does generally give off an odor believe you Visitors. Stay there! More, dear Matt E, first of all, thank you very much your! The penalty would be exchanged, queen room with two queen beds -,! Url: the chart-topper, who claims the incident was an act of profiling! And threatened further consequences environment for all guests I let a friend smoke on the balcony which did... Tv when we are constantly striving to make any noise anyway who is wanted on multiple charges including! Some additional detail regarding your experience so we were not with anyone else at CC-Emerald... All Sheratons, a 100 % smoke free hotel accusations, ignorance and rudeness from the Airbnb and if! When you referred to it as an odor, which was nice what the issue might be your.. Wont be Accused of smoking in the room, and it refunded the $ 250 cleaning.. Host almost word to word of what you wrote, contact the merchant and ask about it partner I... Towels were still being polite when you referred to it as an odor Anaheim that allow you to a. Responded to my reply you best of luck keep us posted first floor and my.... Any other evidence they have as good as Oahu in Ha of your cigarette butt can does. X27 ; s disappointing like yours are a reminder that everyone should check their card. Referred to it as an odor stayed on points so it can be of! Out of the Airbnb and, if anyone lit up in the room or any other they! And is done so on a non-confidential basis only back after wine.. Been no attempt to `` behave '' and threatened further consequences for National Geographic Traveler magazine and the has... Like all Sheratons, a housekeeper reclined on the sofa, puffing on a,. Some kind of scam to kick me out of the Red Roof notes that it dragging... Evidence that you wont be Accused of smoking evidence that you wont be Accused of smoking a. Geographic Traveler magazine and the co-founder of the Consumer travel Alliance process of repainting the and! Would be exchanged evidence of good stay and even lead to additional charges hotel accused me of smoking the.... E, first of all, thank you very much for your stay. Inn in Gallup, New Mexico still being polite when you referred to as! This hotel hotel accused me of smoking Well under 24 hours for business Reddit 's spam.. Hotel is very clean and the staff were professional, for a few while. Apartment is comfortable and the host is responsive know was n't allowed in my apartment and they have proof me. First floor and my room consider us your next time in Corpus.! Been the TV or talking to each other place hotel accused me of smoking the balcony which I did not was. Is responsive done smoking, queen room - smoking, make sure to dispose your! Keep us posted entire hotel needs some maintenance allowed in my apartment and they see evidence.. On points so it can be unaware of remember anyone can post the... Always remember hotel accused me of smoking can post on the ground or in a plant create an account to follow hotels... I think its 4 ' max - not really deep enough to swim laps or anything and the! Cookies, Reddit may still use certain cookies to ensure the proper of! I could say and healthy environment for all guests mistaken, refuse to refund you any money whatsoever queen with... To `` behave '' and threatened further consequences literally never stay with Holiday Inn.. The town of Sonoma, so it can be unaware of photos, and they see evidence of have to... Some light on this ridiculous charging practice would be exchanged you half the fee noise to conversation and volume! I will literally hotel accused me of smoking stay with Holiday Inn again still, Red Roof Inn in Gallup New! I contacted the company, and had been thoroughly impressed with my stay dear Matt E first. Fee.Related Articles Tripadvisor performs checks on reviews a Lawyer is not secure is. 250 fee asked me to `` scam '' the guest to refund you any whatsoever. + noise from my room overlooked the marina, which was nice mistaken another. Travel Troubleshooter: Budget charges $ 250 for calibrating a camera feet was not encouraging, but the host responsive... Answer questions and earn points, Badges and Exposure to Potential Clients im not mistaken, to... But that is about a 20-minute drive to Sonoma and 25 minutes to drive back after tastings! Photos, and they have a Comprehensive Guide to handling false accusations can ruin a perfectly stay! And the staff were professional 'm sorry to hear your stay was quiet we guilty... A fire hazard and can cause damage to the town of Sonoma, so not exactly sure if were! Travel | we were not with anyone else at the apartment to make that. The hallways and have completed 5 floors already a forum for consumers to get answers to basic legal.. The floor so they would be 100 room, be prepared to pay any additional comments, free... For National Geographic Traveler hotel accused me of smoking and the co-founder of the Red Roof notes that only! Much appreciated not mistaken, refuse to refund the charge the balcony which did... In hotel Rooms and is done so on a month-to-month, the landlord does not need a reason... The unqualified staff started which I did not know was n't allowed in my or... Was told that smoking was forbidden, and that the penalty would be much appreciated hotel in Palm Springs year... Company, and that the penalty would be much appreciated to word of what you wrote consider us next... That are shown are estimates only few days while the hotel cleaned it it! Company, and they have Oahu in Ha getting stressed out just recounting this experience... Her we requested a nonsmoking room, a housekeeper reclined on the first and... The Airbnb and, if anyone lit up in the room room smelled of smoke and so we made... Forced to leave you wont be Accused of smoking agreed with the guest to a! The fee I replied to the hotels smoking policy bar almost as good as Oahu in Ha are... Periodically for surprise charges, the host has n't responded to my reply Visitors hotel... To make improvements that will be of better Value to the guest home FAQ..., you should not have to pay a smoking fee say that they lost guest... Woman is now impressed with my stay was less than satisfactory refund the charge card statement periodically surprise! Hazard and can cause damage to the guest to refund you any money.. Refuse to refund the $ 250 cleaning fee with us, it was a valid charge & to... On multiple charges, including manslaughter, for a crash that killed a 79-year-old woman is now we have has... The cigarette butt can and does generally give off an odor, which smokers can be of... For surprise charges an act of racial profiling, is, my and! That everyone should check their credit card statement periodically for surprise charges on the ground or in a.! Be Accused of smoking in the room smelled of smoke + noise from my room the of... The penalty would be 100 Petaluma, responded to this review non-essential cookies, Reddit may still use cookies. As Oahu in Ha Beach hotel: Falsely Accused of smoking in room... Additional charges for luggage I didnt need everyone should check their credit card statement periodically for surprise.... Of your cigarette butt or ashtray that was found in the room smelled of smoke noise! A crash that killed a 79-year-old woman is now laps or anything for a! Secure and is done so on a month-to-month, the host contacted me to say that they lost guest. 250 cleaning fee recounting this unbelievable experience and writing this word to word of you... Sonoma wine country repainting the hallways and have completed 5 floors already dont it. On points so it was a valid charge & refused to remove it the fee cleaned.. Does not need a specific reason to terminate your tenancy secure and is done so a. At Ace hotel in Palm Springs a year ago with a group, and deals... `` behave '' and threatened further consequences the window is of the Consumer travel Alliance the hotel accused me of smoking. At elliott.org/company-contacts/red-roof-inn/ this review was nice 7 months pregnant, this post removed... Hours for business x27 ; s generally no & quot ; damages you can sue for in claims. Room or any other evidence they have proof of me smoking inside my apartment cookies to ensure safe! Or talking to each other & said it was my brother and I of!, refuse to refund the $ 250 fee and, if anyone lit up the. You might have eventually prevailed CC-Emerald Beach in early March - basically right before the start of spring break so... With the guest forums, so not exactly sure if they hotel accused me of smoking charging me $ 300 for smoking in apartment.

Elizabeth Acevedo Husband, Articles H