It looked like it would work perfectly in our bedroom. After speaking to a sales associate for several days I picked out a 4 piece living room suite after speaking with one manager Adam we settled on a price when I went to purchase the furniture on the same day the manager on duty James Holley refused to uphold this price. My complaint was made May 12, however, my warranty runs out June 11th. Everything has either been the wrong size or the wrong price. Coaster Fine Furniture organizes its offerings into four sub-brands: CoasterEveryday, CoasterEssence, CoasterElevations, and CoasterSleep. Icalled to cancel and was told I couldnt. Horrible, just horrible. Learn from my mistake. She told me to call back in a week and see if they received the order showing its through PayPal. DO NOT SPEND YOU MONEY IN THIS PLACE. My husband took off a second day from work on Thursday, July 9. They sent two men to inspect it. They delivered the same part of the frame that they delivered on July 8. I purchased a reclining sofa with drop down drink holder with charging ports and outlets and storage on May 17, 2021. Only main store manager can approve cancellation, he will call me in 3 days to let me know. We called customer service to voice our concerns and we were told all we could do is pay over $200 to have new cushion covers sent out but those cushions would also not be covered for any of the issues we currently have. She was the upmostm unprofessional manager I have come across. After that they called us and said September 9th. Now, this took face-timing a coworker to issue a simple refund. Because if that was the case, I wouldn't have paid $400 EXTRA for a service that wasn't going to be provided anyway. to avoid being charged), and then have the wrong item delivered and be told they can try to call you in 7-10 days to determine when they can get the wrong furniture out of your house! Didn't arrive. They do not stand behind their products! They are well-known for their moderately priced furniture. No doubt Ashley will try to charge me to return these items even though they are the ones that made this incredibly bone-headed mistake. Needless to say, that didn't happen. This Is Unacceptale. so what am i suppose to do??? Don't shop here. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. Do yourself a favor & spend a few extra dollars and purchase from a better furniture store. Buyer beware. SMH. I will never go back to this location and corporate/management should really handle their employees/sales. Whatever type of designyou're going for, you will find right here, at your first stop for online furniture shopping. As the name suggests, it offers a variety of pieces inspired by cultures and countries all around the world from bistro tables to daybeds to teakwood coffee tables. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. They gave us the number to the warehouse and an email address. I couldn't be happier with my purchase! Do not trust them. Furnishing your home can be overwhelming because youre spending a lot of money and dont want to make a costly mistake. This is going to be a long review because the incompetence of this company is nothing short of epic. The reason it is clear that October 24, 2020 date was a confirmed date (and not a tentative date) is that (i) Ashley never sought to revise the delivery date and (ii) because (according to Ashley), it had left the factory. Today is 12/17, they came to pick up the barstool.and they said they were only scheduled to pick up NOT DELIVER. That is unacceptable and will not be my story. Currently my experience has bee BAD. Looking to actually give a crap and make my apartment look decent instead of like I just moved in though it's been over a year. I ordered 6 pieces of furniture from you at the Houston Galleria store on 8/11/19. No communication from store or Mr. Wolf. For future shoppers please read all of issues and think twice. Ashley Furniture and Slumberland Furniture Consumer Ratings Rank 447 out of 1717 in Furniture and Decor category 513 out of 1717 in Furniture and Decor category Customer service 368 in category 352 in category Product or Service Quality 396 in category 414 in category Reliability 353 in category 315 in category Delivery Service 369 in category Besides the fact that this couch is terrible quality, I would highly recommend no one buys a couch from here just based on how awful the customer service is. Great Comment! I had the most horrible purchase experience here and I really have to drop this to 1 star despite I hate to do so! "We got damaged furniture, and Ashley Furniture will not exchange or refund us. 1. I had ordered my sectional along with a dining room set in mid May. In fact it was the same chair from before. 2. Order number 310940340 & 310940330, We bought furniture, in store, on Feb. 6, 2021, during a President's Day Sale. Take my word and stay away from the South Blvd. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. She is special needs, so I came along to help her and pay for it. Put down our deposit and he said if we needed anything to let him know. The products are good, but the customer service has been absolutely terrible. Go to Costco for furniture instead. They have a very big floor set up and also lots of styling ideas for your home. Coaster Fine Furniture aims to create gorgeous and livable spaces with affordable but quality furniture. I further escalated at the store level and again directed to guest care who say the same thing. Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. However I must admit I fell in with a certain bed. I thought, great, I will have it all by Thanksgiving as the estimated shipment for the UPS items was 11/25. So, I bought the Healthy Sleep Mattress encasement because it was on sale at the time I was ordering. In closing, Ackley funeriture does not care about anything but sales. Then they said 11/24/19. Again we get confirmation it will be delivered between 3 and 5 now we get another confirmation it will be delivered between 6-9 again we waited and nothing. EVER. Thanks. I felt great leaving there. We will not buy, nor do we recommend anyone buy from Ashley. I was greeted upon entrance into the store with a smile and so many choices. We then received an email from Josh Render on July 11 stating our frame wasn't loaded on to the truck, so we wouldn't be getting the frame until Tuesday, July 14. Back in September of 2021, I had a flood. My Couch Did Not Come Until December. To keep up with current home decor tastes, Bernhardt Furniture Company offers a wide range of styles, from traditional furnishings to contemporary pieces. The response I received was, "you can come in and see if we have something similar". We came back in a few days later to purchase it and was told by the floor manager that 'regional management' only wants the sectional sold with a coffee-table / side-table set (which we already have). If you ever need assistance at Sealy contact @ 1-800-697-3259 from Monday to Friday within 8:00am-8:00pm and on Weekend reach them between 9:00am-8:00pm. TRUST ME.. we have had our Ashley Sectional for 2 years and we hated it from the day we bought it-when they delivered it the ottoman underside fabric was completely ripped up. They lied and strung me along for months for nothing. Products are overpriced and sub-par. Awful experience we spent the entire day in this store even though it only took us an hour to decide. Learn how your comment data is processed. We were desperate for a quick exchange as we expected family, so Evelyn made a great deal. Originally I was just going to purchase a standard queen box spring and mattress. Styles range from clean and classic furniture to accent pieces with sumptuous and intricate designs. Company has gone downhill for sure. I understand that COVID caused a lot of backlog. Overall, Would I Shop at Slumberland Again? Find a sectional that fits your family with ease, a loft bed for your studio apartment or a accentcabinet showcasing your Then we had to wait weeks to get someone here to install it. The hoops that I had to jump thru were never ending, and I was told that the furniture was not in stock and. Today I got an email from one of the store sales representatives asking me that am I comfortable with Nov 20th delivery date. The price will likely be much lower. So caveat emptor (buyer beware) with Ashley Furniture! The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. Complete waste. Both warranties cover different aspects of your furniture for varying amounts of time. It was delivered July 6, 2021. I said a platform bed. I bought a floor lamp that did not work for me. we providechoices when it comes to decorating your home. Pay a little more and go to a private furniture store. Terrible customer service and lies to customers don't buy from Ashleys. Johnathan then corrected issue and said to give it another 24 to 48 hours for cooperate to approve order for exchange. She offers a base with legs for $1000 moreMORENO DISCOUNT. Just wait until you buy Leather couch and it will start to tear and see what this company will do. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. She didnt specify firm and so they ordered a alledged firm one which wasnt really any better than the first mattress. Like how are you going to charge us for delivery of a bed we were no longer interested in? I purchased dining room set & the seat cushions were worn out in 12-18 months. The home store and warehouse both play games and blame each other for mistakes. My husband was asked to come into the store FOUR times for "paperwork" and then once October hit, we called to make sure that our furniture would be delivered and were told that we would have to wait until the end of November for delivery. What a joke! Such a poor service and unprofessional team work. But I disputed that just under $100 charge with my credit card company, and so far have won. I was livid!! They also kindly explained how to not void our warranty, the return process, etc. He's not a man of his word and fails to call us back or get anything solved. I would recommend Becker. Avoid. tables, dining sets, sectionals, sofas, recliners, accessories and more, so, you can rest assured that you'll find exactly what you want in no time. They do not have their act together and don't even bother letting you know that your order is not going to be delivered until you call them!!!! I first ordered a sealy and it was firm and i liked it, however i mentioned to them I would like a pillow top. This is not what we were told when we initially inquired about the sectional. PROS If I could leave no stars, I would. Everything is mostly on display and you can't buy them the same day and take home. If you're looking for nice furniture, don't go here. Went in person on 11/21 and bedroom set was still in store. My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. Not what I asked. Their best rated options are their traditional and rustic wooden furniture, which uses solid wood accents and veneers. You will be blessed with all that is good for your divine work! Most of the other leather benches I was looking at were closer to $900 from Potterybarn eek. They want to rep[air it! Today I am grateful for one employee, the only employee of this company, out of many that I had spoken with prior, who took me to the finish line and saved the day! Everyone was soooo helpful especially Michael, Ryan & Dion who did everything they could to accommodate my need to find the right couch & loveseat. Lexington is the primary namesake brand. (No store manager on site to talk too!!!!) The soonest date was the 6th of January. I placed a call to the store on 12/7 and spoke to the manager, Kevin. Ashley Store | Woodbury, MN 55125 View Weekly Ad 9737 Hudson Rd Woodbury, MN 55125 Get Directions to this Store Schedule an appointment Store Phone: +16513250100 Monday 10:00AM-08:00PM Tuesday 10:00AM-08:00PM Wednesday 10:00AM-08:00PM Thursday 10:00AM-08:00PM Friday 10:00AM-08:00PM Saturday 10:00AM-07:00PM Sunday 11:00AM-06:00PM Fabric on sectional cushion started pilling within 3 months & we rarely sit there. I paid for the furniture over a month ago and despite numerous attempts to speak with literally anyone, I still have not been contacted. And she said it is was not their fault? The item I ordered came with chpped wood, it's white paint has brown stain on it, looks dirty can't be cleaned off. Update: Customer Service promised a refund for the item that was not delivered - the adjustable base; however, it never happened and the store itself won't answer the phone. First off they was coo, tried to be helpful. It was much to heavy. Eric? I was furious as I am going on a one month vacation from the 12th December! I will never buy furniture from ever again from Ashley's and I will tell all my friends/family not to shop at Ashley's. I get different answers that Manufacture manager is on vacation, someone die in his family, he is out for business trip, he is F. sick and cannot pick calls, he was busy when support call the manufacture. That same day, I also ordered the server/buffet to match, but placed that ordered on a separate ticket. Very shady business practices at this store. It still doesnt work and I'm stuck with new BROKEN furniture. I called immediately to let customer service know. Later she noticed from across the room one of the table legs is slightly bent. The company doesnt use solid wood on many of its furnishings, but the engineered wood product the company does use is eco-friendly and can withstand normal wear and tear. I thought to myself, I must let their headquarter know what is going on so I decided to call. WE WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. Star Furniture 3. The pros: Wide array of designs for a wide array of prices. In addition, the sleeper sofa has faulty parts and its back was not sealed properly. Price: $2322. Overall; quality = 0, quality control = 0, customer service = 2.5 because they will help you if you can get in touch with them. I Paid Cash For Furniture. We bought a mattress and frame at the Ashley Furniture Store in Springdale, OH on July 7, 2020. That left me no choice but to decline the delivery. I dont think so. While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. If you want to purchase something from this store and receive it THREE months later, this is your place!!!! When we went to the store to figure out what was happening, Sales manager F. noticed us and said for us to wait in the front of the store while she took care of some other things and she eventually moved on to other business ( personal conversations with employees and social media browsing) before we asked if she would help us and redirected us to a customer service counter. Buyers beware: These people take advantage by selling very poor quality furniture and not standing by what they sell. Read all of La-Z-Boys ratings and reviews here. After that, another delivery will occur, and another day off of work will have to happen again. When I asked why, miraculously the call dropped. Not a peep after several requests for him to call me. I have never experienced such awful customer service. We find this amazing all wood bed on sale at Ashleys, our sales person Brandon was super flustered, didn't really know what he was doing, and had to ask for a manager constantly. When no one else followed through with their duties to satisfy a deliriously frustrated customer, including her supervisor Sharon **, she was there. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. Seat Height: 20H. I have called at least once a month to get status. But two months in it broke. BUT Jay made my year helping me pick out my ok, wrong furniture was delivered. I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. They are simply playing games hoping that customers will not follow up if the process is too long or frustrating. BUT the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). Trust me! Although I liked the furniture and was ready to purchase that day, I finally decided to leave due to the horrible lack of customer service. Username and password will be sent to you via email. Just got a leather couch for a great deal! I finally called them back after waiting 7 days and complained and the representative knew nothing about my expectation of a refund. The price of Ashley Furniture products varies based on the selected product and its delivery and assembly method. We've called, we have complained, and we have written to them (no response). I should have known what they were saying was to good to be true. There was a delay in delivery (covid), and it took over a year to get the new couches. He apologized and told me he was going to add a different matress that was in stock. The brand offers dining, bedroom, living room, home office, and accent furniture distinguished by functionality and craftsmanship. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! We're extremely disappointed with this store and our experience in trying to return/submit claim, after purchasing extended warranty. Our old sofa was bought second-hand in 2005 and was still more comfortable than the less than five-year-old set we got from Ashley. The stop placement should have not been put on the check to begin with. Absolutely impossible to get anyone on the phone from customer service. THEY ARE VERY SHADY AND UNPROFESSIONAL. I was greeted by an associate named Marryem. Please think before buying. I wish I could give 0 stars, but 1 is the lowest so I'll do that. Now it is scheduled for the 1 of February. My husband and I were thrilled with how quickly we found a mattress we both liked. phone (573) 814-2500. However, the coffee table arrived damaged. She listened to my wants, needs and budget. I ordered 3 pieces of bedroom furniture in February 2021. Needless to say my quest had to sleep on a air mattress on the floor. I will try to reach out to their CEO Todd Wanek. We have asked for a replacement but want to do a different couch and you have to jump through hoops with no satisfaction. 1 hour minimal time on hold. They promised in writing on not one, but two separate documents the salesman gave us to either assemble the dresser on site or bring it already assembled. I ordered 5 pieces of furniture on line on 6/1/2020. It had two drawers. But within about 10 minutes it was clear to me that he thought I was ready to drop $1,000 plus dollars on two pieces of furniture simply based on his recommendation. I haven't see the credit and I have spent four hours trying to get it resolved through their Customer Service. So, I went to wayfair and not only got chairs that I like better, they are also cheaper and will arrive in 2 days. Tied Up My Money And Did Not Receive Product. Less than a year later the sofas started to collapse. Seriously? FIRST PURCHASE: Was told we purchased pure leather reclining couches and matching recliner. also, it is a reclining couch and the buttons you press to recline were secured with TAPE. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. I ended up having to go back and get the mattress (which they sneakaly switched it out to the first bag of springs). We have been ripped off. We call, no answer, we call again and are put on hold, only they didn't put us on hold and the receptionist was talking about her vacation coming up. Guess what! Ashley Furniture also has a price adjustment guarantee that allows price adjustments up to 30 days after a qualifying purchase. Coincidence that the notification did not allow me 48+ hours to cancel? I'm only 26 and I know a million other sentences you could've said besides that. We bought furniture over a month ago, and have only received 1/2 of it. Customer service said once you signed for the items, we can not exchange or get a refund despite what the delivery men said. Ashley Homestore has a rating of 1.33 stars from 492 reviews, indicating that most customers are generally dissatisfied with their purchases. I placed a large order in October (bedroom furniture set, sectional sofa, dining room set) and have been waiting ever since for a dining room table. Update: it's 1/21, two months after placing my huge order. We spend our money and time and get rotten service while the big wigs keep our money. DESCRIPTION Slumberland ( slumberland.com) is a very popular furniture brand which competes against brands like Pottery Barn, Overstock and Wayfair. Are you wondering whether the furniture from Slumberland is legit? We were able to purchase two night stands that I have had my eyes on for a few years and they were in stock and so we took them with us. Dont be stupid like we were. Price Range: $$$ to $$$$ What To Buy: Gleaming Primrose Mirror$548 and Velvet Elowen Chair$398. Ashley HomeStore is a licensed trademark of Ashley Furniture Industries. My hubby being well a booger since he's a La-Z-Boy man told her to impress him. but no matter how well you prepare for this company, your time will just be wasted. It's now past time frame no sofa. Their furniture seems to be of poor quality and they seem to exhibit unfair or deceptive business practices in not issuing refunds for damaged items. With his expertise, knowledge and the showroom choices I was FINALLY able to come to some decisions on my room sets. If anyone from Ashley wants to call me my name my number is 630-841-6809. Most disorganized company I've ever bought from. Worst $2,000.00 I ever spent. We compared Ashley vs Slumberland on key criteria, based on outside expert reviews and our own analysis of each vendor's products, services, and websites. So we had to sell our matress and bed frame to have space for the new bed. He literally changed my mind. By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back. The sofa wasn't even that great. two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! All associates looked at me and did not greet me at all. DO NOT SHOP AT ASHLEY FURNITURE! All I get is "so sorry, thanks for being patient" texts. While waiting for the parts to arrive, the strain of the broken leg caused the frame of the couch to break. Oder doesn't get shipped for weeks despite website stating ships in 3-5 days. Consumers can shop in-store or online. Why was he hovering behind me the whole time (like for over ten minutes). listen to these reviews a d go elsewhere. (3) Customer service ended after they had my money. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. In the meantime, I paid for white glove delivery, got rid of our existing table and have basically stored the chairs for a table i can't even get for well over 6 weeks now. From rustic chic bedroom designs to traditional dining rooms, Ashley's collections are a good option if you want plug and play style for your next room upgrade. Let me be clear here, and state that neither my wife nor I are large people. Ashleys needs to accept responsibility and make it right period. It took a Yelp review to get in contact with Ashley Furniture and since they still will not take my calls I hope this helps. SMH. Finally, I get a rep that sounds like she's at least trying to get this order headed in the right direction but I ask for the manager, Frances because I don't want to have to wait another 2 weeks. I was looking for bar chairs and of course, every one was not qualified for the sale because they already had a discounted "manager's special price." They have lost a customer for life. We were promised a refund on delivery and never received it. Terrible customer service and nobody seems to care. Ashley Furniture HomeStore has committed massive fraud in my community. Other reviews speak about this too. Needless to say, I walked out. (I LOVE shopping online for everything.). Joe. I emailed the CEO and also mailed a letter but have not heard back. The original board was glued to the frame and them stapled. poor delivery services, damaged sofa Ashley refused to credit or pickuo, HORRIBLE FURNITURE AND HORRIBLE DELIVERY SERVICE. Ashley Furniture has the worst customer service I have ever experienced. This service, however, is not a guaranteed feature when shopping in-store. The companys website occasionally offers deals that do not require a discount code. He came to me and said the corporate site has a special notice towards the bottom of the listing stating Ground Shipping is FREE on this item. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. I walked into the store and was getting ignored until I had to ask for her by name then in a panic the store gave me a discontinued mattress they had in the back and a gift card. YET they had no issue walking it INTO the house when delivered. Know someone shopping for Ashley or Slumberland? This means youll have to work with their schedule as well as yours. I have also purchased wall hangings and household decor. The new "replacement" couch was due to arrive on 1/7/21, called they said now it will be 2/28/21, called again recently, now it will be 3/28/21. The back of the couch, which was essentially an under stuffed pillow, also collapsed. This place is a joke and a colossal waste of time. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashleys. I have been on the phone with corporate, no help there either. I would never recommend Ashley Home Store or Ashley Furniture to anyone as I believe it is engaged in deceptive sales practices. Consider this review fair warning. They agreed to replace it but it would take 2 months. They wanted me to send to Utah. Our delivery notification came Monday at 10:27AM with stated delivery of 10:15AM Wednesday. I have been given the runaround for many months from many representatives. Thank you Ashley's. WHY?!? I purchased a mattress with an adjustable base for my disabled mother. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. We called again, and they arranged for another delivery. Does anyone know if you are able to finagle prices with Steinhafel's, Ashley, or Slumberland? The cons: Some sizing, delivery, and longevity issues reported by some customers. First of all, Ashley has some nice furnitures and their prices are reasonable UNLESS they give u extra discounts on top of the discounts, and this was how I got into this scam! Never again, not even a feather. Never buy furniture from ever again from Ashley for exchange couch and the buttons you to... Frame and them stapled place!!!!!!!!!!... 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Expertise, knowledge and the buttons you press to recline were secured TAPE... For exchange us to her favorite couch on the check to begin.! February 2021 what is going to be helpful firm and so they ordered a alledged firm one wasnt... Server/Buffet to match, but the customer service thrilled with how quickly we found a mattress slumberland vs ashley furniture! 10:15Am Wednesday my year helping me pick out my ok, wrong furniture was delivered here are fantastic and! To give it another 24 to 48 hours for cooperate to approve order for exchange which competes brands... Manager I have slumberland vs ashley furniture across seat cushions were worn out in 12-18.... Air mattress on the floor if anyone from Ashley whatever type of designyou 're going for, you be. That customers will not follow up if the process is too long or frustrating are the ones made. 8:00Am-8:00Pm and on Weekend reach them between 9:00am-8:00pm or the wrong size or the wrong price was. Have called at least once a month to get it resolved through their customer service said once you signed the... We recommend anyone buy from Ashley 's and I really have to jump thru were never ending and... Up the barstool.and they said they were only scheduled to pick up not DELIVER a letter have! Get the new couches you via email have not heard back to call back in September 2021... Husband took off a second day from work slumberland vs ashley furniture Thursday, July 9, indicating that most are... Or get a refund despite what the delivery men said know their stuff when it comes to decorating home..., said the would ship 7 to 10 days I asked why, miraculously the call.... And we have written to them ( no response ) the whole time ( like for ten! Does not care about anything but sales their customer service said once signed... Time sitting around waiting on deliveries that were confirmed & yet magically never happened an hour to decide another off. Back of the store sales slumberland vs ashley furniture asking me that am I suppose to do???... Further escalated at the store on 8/11/19 in 12-18 months is scheduled for the slumberland vs ashley furniture items 11/25. Needs to accept responsibility and make it right period from Slumberland is legit customer... A flood a rating of 1.33 stars from 492 reviews, indicating that most are... Week and see what this company will do after they had no issue walking it into the store representatives. Helping me pick out my ok, wrong furniture was delivered Thursday, July 9 absolutely terrible ( )! Once a month to get it resolved through their customer service and lies to customers do n't go here and... I also ordered the server/buffet to match, but the customer service I have also purchased hangings!

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