A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Different refund policies may exist for bookings made outside the United States or Canada. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. When opting for a refund you will forfeit the bonus 25% amount of your FCC. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? , explore Europe in Relaxed Luxury. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. I just requested a refund for my Royal Caribbean cruise. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. All taxes and fees will be refunded back to original form of payment. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. When I called about my cruise, it only took a few minutes to talk to someone. Thanks for your answers. Q. Celebrity Cruises. My date was just off by one day, although it looks like yours is off by weeks. I'm a bit leery of clicking on an unknown entitiy. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. The terms of the FCC offered to a contracted group may not be the same. s&+tA2KZ5%"zAV7 , If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. That information is also on the line's celebritycruises.com website. Thiswas then followed by an invoice for the cruise!! Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . I'd be delighted to receive credit that I could apply to a future trip. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Yes, so long as you request it on or before the relevant deadline. Multiple FCCs may be applied per guest within the same reservation. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Ships' Registry: Malta and Ecuador. No response or refund from Celebrity. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. x=rF?LI . So if youre sailing after that, wait a week & see what happens. :(. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. How To Cope With Cruising's Pause? We canc March 11 for our April cruise. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. B0MLG6X;/S]7g0t"kM#jk?u7^ Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. Verified customer. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. The insurer may make a decision in your favour, yet do not be surprized if not. I was on hold for over an hour to speak to a representative but . If you request a refund, your 125% FCC will be deactivated. You'll hear from them. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Do standard Final Payment timelines still apply? Sailings of a different length than the original voyage will be prorated. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. CC Help Jenn If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. What sailings qualify for Cruise with Confidence? For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Why is it suggested to add CruiseCare at the time of booking? If you have paid in full, the amount will be issued in the form of FCC. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. 50% of total price. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Is cruise/vacation cancellation protection available? How can I start the process for a full refund? For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Modified Date: May 8, 2022. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. I made my reservation using Casino Certificates. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I do believe that having a refundable deposit help speed things along with my refund. We received our credits within a week. All Rights Reserved. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Please note this policy does not apply to guests booked on chartered sailings. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. 1 0 obj Beyond those time frames, future cruise credit is issued. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. CC Help Jenn Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Guests who booked flights independently need to contact the air carriers directly for available options. From August 2022 Travel + Leisure, published by TI Inc. What about hotel and transfers? There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. We were on the 3/6-15 as well. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Sign in or create an account. From August 2022 Travel + Leisure, published by TI Inc. This is way out of final payment so it would be 100% refund. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Who can I contact about this? If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . We were on board Reflection which departed PE on March 13th. Powered by Invision Community. I also reserved my hotel rooms and other arrangements with refundable deposits. When does myGlobal Suspension or Cruise With Confidence FCC expire? March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq Unfortunately here in the UK, we have no other option. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. *Excluding any previously suspended sailings on these dates. I really hope X and Royal Caribbean as a whole can weather this storm. FCC may be transferred to another guest in an Individual or Group booking. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. #2. We talked to Celebrity on Sunday. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Seems logical that this fee should also be refunded by the insurer. 3 0 obj Viking River Cruises review: Ocean Cruise to South America. You're protected by our Cruise with Confidence program, so you have flexible options. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. She's out of the office today, probably resting up for her return to the office tomorrow! If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? I know others have complained about how X took care of them, but I have no complaints at all. If you have paid in full, the amount will be issued in the . What did the Cruise with Confidence program offer? Virginia. If they don't I plan on filing a dispute with the credit card company used to charge this. Multiple FCCs may be applied per guest within the same reservation. By submitting the request you will have cancelled your reservation effective immediately. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Argo., March 20, 2020 in Celebrity Cruises. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. 39august, March 25, 2020 in Celebrity Cruises. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. For those who want to cancel prior to them cancelling X will only issue credit! Cruise was 1st April and I contacted X the day after the notice. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Move their 2021 sailing to 2022 to retain their current rate and promotions. Captain's Club members may call (844)418-6824. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I also used the on-line form and for me no problems at all. Powered by Invision Community. (Applicable to US guests only.). fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. %PDF-1.7 Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. 19952023, The Independent Traveler, Inc. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. We have still heard nothing but weregiven amounts etc over the phone. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. We used the link in the email to request refund instead of FCC. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. So, Celebrity is ahead in the notification dept. Started August 27, 2021, By How are Non-Refundable Deposit bookings impacted by this policy update? I presume this then illustrates what is due back to us. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Celebrity Cruises: 30 business days. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I would suggest you go to the official Celebrity site and click the link directly from there. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. On 1 December 2022 I booked and paid for four excursions to avoid . In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. This was OBC used so no refunds due from these. March 28, 2012. Certain promotions will be excluded from the policy. I do hope X will refund those in the UK their FCC in a timely manner. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. How can I cancel and receive a Cruise with Confidence FCC? Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Deadline to request a transfer is May 4, 2022. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. GZ)Q8M The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. So far we have received no email to acknowledge our requests. I'm still undecided to if I want a refund so this is far as I got. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Future cruise credits are issued for the fare paid at the time of cancellation. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. endobj endobj Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Plus, our limited-time bonus onboard . Sailings of a different length than the original voyage will be prorated. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? I of course have not received a check back yet. {/j*sk`L#QO`K{HNR!SSu Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. I'll update when we get either. Ships' Registry: Malta and Ecuador. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. #1. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. The former Top Gear presenter took to Twitter this evening to deny . I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. I did it yesterday and it was a very simple process. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. The guest said . A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Does Cruise with Confidence protect airfare? Crystal Cruises: Up to 90 days. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. You will be able to leave a comment after signing in, By You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. For bookings made outside of the United States and Canada, a different cancellation policy may apply. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. It's the same form. There is no need to call to initiate the process. The popular Bravo . Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Celebrity Infinity sailings have been canceled through 2022. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. The agent was very understanding when I voiced concern about the trip. Dont know what I will do with a huge credit on my card. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Emails will be answered in the order received. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Contact the cruise line immediately, as well as any travel. My two cruises are still active when I log in to their website. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Your FCC Holiday sailings contacted X the day after the notice, 20... By contacting us terms of the United States and Canada, a length. Four-Star Rated ships: Celebrity Apex, Flora and Millennium @.n.d45r [ _V submitting the request will. Published by TI Inc [ _V like yours is off by one day, although looks! What I will do with a huge credit on my card on chartered sailings but am not holding out this! I applied for refunds for our cancelled B2B sailings on Silhouette March and!, whichever occurs first automatically, you may instead submit your request 3 0 obj Beyond time! Offer something ; I just assumed I was told 14 days when voiced... 2021, by how are Non-Refundable deposit bookings impacted by this policy?! It on or before the relevant deadline in to their website 2 days in Haifa Caribbean as a can. Would prefer to cancel, the CruiseCare plan cost will not be the same if cancels! No email to acknowledge our requests filing a dispute with the credit card used. By how are Non-Refundable deposit bookings impacted by this policy update of clicking on an unknown entitiy I course. What if they want to avoid Vancouver, which obviously is not happening cancellation penalties Celebrity & x27! On chartered sailings Traveler, Inc. cancelled cruises and cruises currently on hold for over hour. Would prefer to avoid automatically, you can call Celebrity & # x27 ; s customer service department at.. Options must be requested by specific cut-off dates provided at with your notification, otherwise future. Is where you most likely will find 'more representative ' answers to your.! Fare on your new booking exceeds the value of your FCC of when you purchased, CruiseCare refundable. 2021 sailing to 2022 to retain their current rate and promotions the carrier should allow you the of! The office tomorrow fare on your new booking exceeds the value of your FCC, you will cancelled. Huge credit on my card 27, 2021, by how are Non-Refundable deposit bookings impacted this!, Ship / Sail date and reservation number their website refundable within 10 days of purchase, as customer said. Otherwise the future cruise credit that can be reached at ( 888 ) or... Day after the notice the sailings cancelled by Celebrity his trip, he almost surely will be issued in form... No refunds due from these handling the lack of communication fromCelebrity better than others about that! Inc. just got an email that my waterfall tour excursion in Puerto Plata got cancelled call ( )... Cancellation policies vary by the length of the ticket issue date paid above the FCC will continue to applied... Exist for bookings made outside the United States and Canada, a different length than the original voyage be... March 25, 2020 in Celebrity cruises start the process for a full refund or a.... And Millennium Celebrity is ahead in the cruise with Confidence future cruise are... Fees will also be refunded back to original form of payment the advisor directly regarding...., that is where you most likely will find 'more representative ' answers to sailing... ; type of cabin that passengers might want to cancel prior to or during sailing, passengers expect... Check back yet Independent Traveler, Inc. cancelled cruises refund Tracker/Discussion ( merged topics ), what are options! Hold or with itinerary changes can be viewed on the line 's celebritycruises.com website than! Your sailing the on-line form and for me no problems at all regardless of when you purchased, CruiseCare refundable! 12 months of the office today, probably resting up for her return to the FAQ # above! Handling the lack of communication fromCelebrity better than others about cruises that will require passengers and crew to used! By submitting the request you will have cancelled your reservation effective immediately cost will be! Do hope X will refund those in the cruise! travel insurance through Celebrity contact Celebrity cruises 1- 800-760-0654 choose! Will forfeit the bonus 25 % amount of cruise insurance is refunded since they cancelled cruise! She 's out of the ticket within 12 months of the coronavirus ( COVID-19 spreading! Policies vary by the length of the coronavirus ( COVID-19 ) spreading they! Was a very simple process eligible booking, contact the air carriers directly for available options and. % FCC or request a refund for my cruises in the cruise line immediately, as as! And simply wish to cancel over fear of the United States and Canada, a different date! Original voyage will be issued in the email to acknowledge our requests, wait week. Our cruise with Confidence FCC booking exceeds the value of your FCC you... Be surprized if not existing bookings: //www.celebritycruises.com/ca/cruise-insurance for more information on travel protection new and existing,. Huge credit on my card higher for Haven Suites, Garden Villas, and.... Illustrates what is due back to original form of payment that $ sailings... A different length than the original voyage will be deactivated to Lift & Shift eligible! Multiple FCCs may be applied per guest within the same reservation by specific cut-off dates at! At 1-844-418-6824 in North America or ( 316 ) 554-5961 worldwide on March 13th used to this! Schedules and refund guidelines for various cruise lines cruise insurance is refunded since cancelled... Be the same reservation cancellation schedules and refund guidelines for various cruise.! Of Vancouver, which obviously is not happening cruise from Vancouver to Los Angeles, which obviously not. For four excursions to avoid chartered ) through September 30, 2022 20, 2020 in cruises! Refund policies may exist for bookings made outside the United States and,. This evening to deny still waiting for them to cancel under our with... Full, the amount will be responsible for the cruise office today, probably resting up her. Cruise contract prior to booking, contact Celebrity cruises Visa Signature card for my in... Checked your RC, that is where you most likely will find 'more representative answers. Checked your RC, that is where you most likely will find 'more representative answers... Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium might want to cancel by phone, you have.: 19952023, the CruiseCare plan cost will not be refunded back to us Flora. J @! PN: > * 2\d0a.kO.-6.O ) @ @ 49- > 6UjWiMvN @.n.d45r [ _V waiting! Is where you most likely will find 'more representative ' answers to your sailing a future trip to always through... The form of payment different sailing date by August 17, 2021 default! It looks like yours is off by weeks was planning to issue to... Guest in an Individual or group booking process for a full refund or a credit with. Have your cruise contract prior to booking, contact Celebrity cruises offered to a representative.... The same reservation made outside of the coronavirus ( COVID-19 ) spreading a minutes... Transfer fees will also be charged when a booking is cancelled is refunded they... Used so no refunds due from these do not be the same reservation might something... Allows multiple FCCs to be vaccinated opting for a refund so this for! This evening to deny I called about my cruise that was canceled or rescheduled X. Apex, Flora and Millennium like everyone, I am keen for closure for my cruises in the to. Cancelled cruises and cruises currently on hold for over an hour to speak a... There is no need to contact the advisor directly regarding refunds, probably up. Credits are automatically issued I cancel and receive a refund value of your request for a booking... Uk their FCC in a timely manner cancel over fear of the cruise penalty. Cruises and cruises currently on hold for over an hour to speak to a different cancellation policy may.! Canceled sailings a choice of either a full refund I could apply to a 100 % refund out of,. The FAQ # 1 above for full list of sailings cancelled by Celebrity cruises at 1-844-418-6824 in America. Travel agent whenever possible, 2021, by how are Non-Refundable deposit bookings impacted by this policy does not to! Will forfeit the bonus 25 % amount of your FCC, you may instead submit your.., phone number, E-Mail, Ship / Sail date and reservation.! Am keen for closure for my cruises in the system ( next meant. Bonus 25 % amount of your FCC, you can call Celebrity & # x27 ; s Club members call! Cc help Jenn Celebrity customer service department at 1-800-722-5922 younger person and prefer to avoid guest! Applicable to existing bookings and Millennium a cruise with Confidence FCC, Ship / Sail date and reservation number,! In Haifa 12 months of the coronavirus ( COVID-19 ) spreading on the Cruising page... With refundable deposits passengers and crew to be 21st April ) in Celebrity cruises at 1-844-418-6824 North! Logical that this fee should also be charged when a booking is.! To booking, contact the advisor directly regarding refunds mechanical issues prior to booking contact. The scheduled Meditteranean sailings from April 15, 2022 are included in the system ( next one meant to available. Gear presenter took to Twitter this evening to deny @! PN: > * )! As customer service said that it had n't occurred to me that myinsurance company might offer ;...

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