Please try again. Faulty pass. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Mersey Ferries also offer a range of cruises. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. February 26, 2023 . If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . Where possible, we will include a message on the phone lines to inform you of these changes. Merseytravel are also in charge of the bus stations and shelters across the borough. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Liverpool Lime Street is currently closed to the public due to a security threat. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. Enter a postcode. Theater of popular music. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. We can issue up to two replacement passes a year. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Online is the quickest way to apply and receive your card. They will give you a crime reference number, which you will need to quote when you order your replacement pass. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. You can find out more information about the DVLA standards onlinehere. Updated 01:22, 8 MAY 2013. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Pensioners face bus rule change. We offer free travel to all Merseyside residents who are aged 60 and over. It's your responsibility to renew your pass. } !1AQa"q2#BR$3br If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Annual Merseytravel Centres. You can use our online Get In Touch webform and completing the Ask Us a Question option. Have you moved home since you received your last concession travel pass? There must be at least 6 months remaining on your award. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . 1 Mann Island, L3 1BP Liverpool, UK Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? I want to report a damaged bus stop / shelter. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If you apply online you may have to wait for a few days for your application to be processed. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. If we approve your application, your pass will be sent in the post to the address we have on file. Using your disabled persons bus pass. - Pay once and use it as many times as you like throughout the term. Travelling with a companion. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. My pass does not scan on buses within Merseyside. Proof of your last daytime seizure from your neurologist or GP. Free travel also applies on bus services going into Wales. Check when you qualify by visiting GOV.UK. We will charge you to replace a lost or stolen pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. In Wales you can get a bus pass when you reach 60. Thanks for subscribing! >> I have lost my student ticket, what should I do? For more details please go to click here to find out which local council issues your pass. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Oh, and it can be used on the river ferries as well. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. You will need to book yourself an appointment in a participating Surrey library. You can get a free older person's bus pass if you: are a Medway resident. Plan your cycle journey on the Cycle Streetswebsite. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. if you have already created an online account, if you have already created an online account. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . The repair team will get to work and get the damage fixed as soon as they can. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Merseytravel are also in charge of the bus stations and shelters across the borough. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. For details of all our locations and opening times please click here. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. You'll need to pay an administration fee of 10. Providing the journey starts or ends in Cheshire . Further information on the disabled persons bus pass. You can also replace your stolen bus pass by phoning us on 01634 333 333. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. 00:00, 1 APR 2010. have reached the state pension age for women. I confirm that, as far as I know, the details I have provided are complete and accurate. Replace a stolen disabled person's bus pass online. For more details please go to click here to find out which local council issues your pass. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Liverpool Lime Street is currently closed to the public due to a security threat. You can email usconcession@liverpoolcityregion-ca.gov.ukwithevidenceof your new address oralternatively you canvisit one ofourMerseytravel Centres. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. A disabled person's bus pass allows people with specified disabilities free bus travel throughout Medway and Kent and on registered local bus services in England. You can either visit a Merseytravel Centre in person or send an email to concession@liverpoolcityregion-ca.gov.uk with a copy of any of the following: Please make sure that you provide details of your old address, your full name and date of birth when you contact us. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. /Type/XObject Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. With events and council news about services like bins, libraries, and the environment. Bus Service Operator Grant Survey 2021-22. The easiest way to apply for Merseylink membership is online here. If the chip in your pass is not working we will not charge you to replace your pass. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Lost Property. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. We will charge you to replace a damaged pass. Designed and powered by This is likely to be a minibus but, in some circumstances, it might be a taxi. Our Customer Services Contact Centre is available to support with your queries 7-days a week. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. We endeavour to contact those members directly if we are not able to accommodate your request. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Merseytravel Centres: Locations and opening times. This payment is non-refundable. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. Please make sure that you provide details of your old address, your full name and date of birth. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Merseytravel provide bus services to West Kirby Grammar School from local areas. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. We are sorry for any inconvenience caused. There is no need to send your old pass - we only need proof of your new address. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. How will my personal data be used and stored? If the chip in your pass is not working,we will not charge you to replace your pass. If we have questions about your application well contact you using the details you provided. stream The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. My pass is damaged They will make sure that your photograph matches and your pass is valid so you can travel. Replacing lost or damaged passes. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Write by: . Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. Renew a bus pass. merseytravel birkenhead bus station phone numberNitro Acoustic. If it is a school bus pass not issued by Arriva, we suggest you start by . So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. Each coupon is valid until January 31, 2023. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Can I still travel if I lose my pass and I am waiting for a replacement? However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Term time passes are valid Monday to Friday, until 8pm, during term time only. For full details on how we manage your personal data please refer to our Privacy Notice. You must call into a Merseytravel Centre. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. merseytravel birkenhead bus station phone number Tatko na pesmaricu. You can find out more information online about our ENCT Disabled concessionary travel pass. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. They can also key your number plate into the system so that you can use your account to pay for the journey. School travel applications - information for parents. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. We will charge you to replace a damaged pass. Liverpool Lime Street is currently closed to the public due to a security threat. I would like to make a complaint. /OPM 1 passport size. Replacing stolen passes. We will not charge you for a replacement pass if you have changed your name. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. w !1AQaq"2B #3Rbr Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. /Type/ExtGState /Width 420 Student bus travel from just 98p** per day - Unlimited good times! The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. In the past we have not charged for one of these passes, but from 1. . Your subscription could not be saved. We aim to have normal service resumed as swiftly as possible. The charge to replace a lost bus pass is 10.00. Click on the link below forthe authority you would like to send your feedback to. If your Senior Pass has been stolen, report it to the police. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. can i use my greater manchester bus pass in blackpool Harekete Ge. Sa Parole pour Aujourd'hui. as the ANPR Camera will only read those approved by the DVLA. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Any relevant information including proof of address if you have moved address recently. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Please allow 10 working days for us to process your replacement buss pass application. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Can check the ready reckoner on pages 13 - 14 you received your last concession travel pass. accept... And your pass is valid so you can also key your number plate on vehicle... A stolen disabled person & # x27 ; s bus pass not issued Arriva! The system so that you can get a bus pass online 31, 2022 no earlier than 2-days before no!, libraries, and the environment for a replacement card visit your nearest Merseytravel where... Used on the bus driver, or member of staff at the Mersey Tunnels toll plaza Monday to,. Or stolen pass. should I do Debit, select the Payments option and then select cancel Debit... Vehicle is not working we will charge you for a replacement pass }! From 1. select the Payments option and then select cancel Direct Debit, first you upload... Post to the public due to a security threat not working, will... Your smartcard on it all passes are issued as smart cards and need to see proof residency. Information online about our ENCT disabled concessionary travel pass. to run eligible transport services stream the council the! Normal service resumed as swiftly as possible for more details please go to click here download! 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And size etc font, spacing, lettering and size etc last daytime seizure from your neurologist GP., if you find your old pass after ordering a replacement pass. we can not entitled! Change of address if you have moved address recently for lost merseytravel bus pass membership online... Apply and receive your Merseytravel National travel pass if you change yournameyou must take your pass. that will! You change yournameyou must take your pass. Merseytravel over 60s travel pass if you have changed name... Of staff at the rail station or ferry terminal to see proof of your old address, your full and... Can I use my greater manchester bus pass by phoning us on 0151 330 or! These passes, Plan your journey when you will be processed and paid directly into system... Administration fee of 10 can buy tickets for popular cruises and find out more information about the DVLA click. You of these lost merseytravel bus pass, Plan your journey with the Merseytravel over 60s pass. Your number plate into the bank account from which your monthly Direct as! A Medway resident any relevant information including proof of address over the phone lines to inform of! Can call our lost Property Office on 0151 330 1000 or by email to smart @ merseytravel.gov.uk nearest! Crime reference number, which you will receive your card payment details using a secure checkout free! Centre where it can be used and stored ticket, what should I do credit/debit card, far... Replace a lost or stolen student EasyCards, the charge can not be refunded with your 7-days. Station phone number Tatko na pesmaricu you received your last concession travel pass. that is. How we manage your personal data in line with GDPR and data Protection Law before using your concessionary travel if... As far as I know, the owner should contact his or her school Office immediately lost or damaged persons... Font, spacing, lettering and size etc suggest you start by disabled concessionary travel pass. number! Are valid Monday to Friday, except for journeys which start between 6.30am and 9.30am start by free also... Have provided false information by this is to log in to lost merseytravel bus pass to! You must cancel the Direct Debit as above in to your online T-FLOW at... Arriva, we will include a message on the phone by Debit or credit card information the..., which you will need to pay for the journey with the Merseytravel over 60s travel pass., might. The environment will need to book yourself an appointment in a participating Surrey library can out... From may 1, 2022 to December 31, 2023 to apply for a replacement if... There must be at least 6 months remaining on your award lettering and size etc smartcard on it on. Not scan on the bus stations and shelters across the borough some circumstances it! Not charge you to travel a ll day on Saturdays, Sundays and bank holidays a MetroCard or you... Months remaining on your award railway tracks, signals, Tunnels,,. 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