Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Please email us at resolution@lucyinthesky.email if anything else. For international customers, return postage is the responsibility of the recipient. United States. Hi Grace, Thanks for your feedback. There are no fees if you pay on time. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. They have u order from them and never ship after 30 days. - Check in with your local post office, as packages are often held there for pick up. Thanks for your feedback. AND it expires in one year! Horrible return policy. How often does the website restock? - Kate. Please email us at resolution@lucyinthesky.email if anything else. They do not respond to emails after 5 times across over a week. I paid an extra $30 for fast shipping even though I ordered a month in advance. Thanks for your feedback. Ordered from this company thinking the dresses were cute. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Poor Customer Service! If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Hi Kara, We're so glad that Daniella was able to assist you. The cost of foreign products and services may fluctuate. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). You must not establish a link from any website that is not owned by you. We may also share information with companies assisting in fraud protection or investigation. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. it was my first time ordering from Lucy in the sky. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. I know it's still only Nov. 15 but I do not think this dress is coming. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Thanks for your feedback. Hi Kim, WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Thanks for your feedback. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. We're so sorry about the delayed style. -Kate. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. -Kate. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. If I do not get a refund, I will be disputing the charge on my credit card! Products used:We havent received the products. Shop now at www.lucyinthesky.com. Lucy In the Skys main breadwinner appears is its massive dress collection. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Trust that their reputation is deserved. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. It fits exactly to measurements specified in the skirt section for sure! You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Yes! Yes. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Greater Los Angeles Area E-Commerce Companies. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. With no warning either time. If we are unable to contact you we will treat the order as cancelled. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. I HAVE NOT RECEIVED MY ORDER. We're so glad that our customer service team was able to assist you. Please contact us via Live Chat for 24 hour customer care. -Kate. In the case of any change-of-mind or sizing issues, we offer store credit. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). We therefore have no responsibility or liability for the content and activities of these linked sites. -Kate. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. Delivery date was Feb 17-24th. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. DO YOU SHIP INTERNATIONALLY? After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. i ordered 2 dresses october 2 and need them for october 11. thanks! Not worth the hassle and loss of money. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Very cute dresses, but why not make them at least an inch or two longer?! -Kate. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. This is the only time I ever have ordered something online when the seller would only give store credit. this was for a very special event and now i have no outfit and no resolution to this. This will be automatically applied to your account attached to the email address used for the order. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. If you do not use your store credit within a year- we can always reissue. LUCY IN THE SKY Help Centre. Company claims the only way money can be refunded is if it was faulty. Glad that our Customer Service was able to help with your returns! Hi Bailey! All swimsuits are under $70, and thats including the top and the bottom! Terrible return policy. Please email us at resolution@lucyinthesky.email for further assistance. Caveat emptor. Very helpful. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. what is the average shipping time? If the issue persists, we would suggest to follow up with your bank. Track. They have a great live chat setup and I like that they're always ready to help. My Los Angeles Apparel Review Are They Worth It? We want to make sure that this refund goes through immediately. Business days do not include weekends or public holdiays. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you are in between sizes, we would generally suggest to order a size up. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Takes forever to ship and zero response from Customer Service. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Our styles are designed exclusively in Los Angeles. Through immediately guaranteed immediate delivery date using the Quick Find on the website can also search for with! 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