Extras: Premier Pools and Spas offers plenty of. Gunite, Fiberglass, Vinyl: Whats The Difference. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. They have more than half of my money and I only have a hole in my backyard. The company is asking me for more money due to drainage. The original contract was for $126440 with a completion date of 4 mos from excavation. Gunite crew came in. I thought, are you kidding me?" Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Then it sat for three weeks with the rebar exposed and it rusted. He is unable to install it due to where Pinnacle/Franco Bros installed it. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So the next step was selecting the materials. Premier Pools and Spas have over 25 years of pool-building expertise. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! He represented the couple in that case; he's also helping the Corcorans. Thank you. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. They meet every Tuesday morning to go over all projects. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. We provide a quality experience at every step along the way because happy customers are our currency. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. I highly suggest going with a different company. 10/05/2021 Premier still has not called Jandy. All of this information is needed for the ultimate transformation. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Note that complaint text that is displayed might not represent all complaints filed with BBB. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. A link has directed you to this review. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. "They were excited about the whole design and everything," said Kasey. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. The disorganization and lack of accountability is mind blowing. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. We only build gunite (concrete pools). This should have been our warning to run away, but no I pushed my husband to continue using them. Looking for pool financing? We do not do remodels or concrete, just new pool builds. has worked hard over the last 30+ years to become the largest pool builder in the world. Sign up to receive our free weekly newsletter. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Companies that violate the law can face fines. I'm sitting here September 2022 and my pool is still not done. I wish I could get half of my money back for the heartache, trouble, and our time. The company specializes in luxury pools and custom-designed pools. The equipment finally arrived 8 days after the pool was filled. At this point I would like my pool fixed! Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Click below to learn more about each type. The company specializes in luxury pools and custom-designed pools. Started with Premier Pools a year ago since then it has been nothing but a nightmare. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Mustard algae, also, What is pool coping? NOTHING!! Do Not USE This company to build your pool. PPAS does not stand behind the sub contractors that they hire. Each franchise is independently owned and operated. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. No one said hey you have to clean up after the crews. Get browser notifications for breaking news, live events, and exclusive reporting. Extras: Premier Pools and Spas offers plenty. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. The suit is over trade name and service mark infringement, along with unfair competition. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. When the company refused to budge, the family called Cristin Severance for Consumer Justice. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. You do not have access to www.poolspanews.com. 5 complaints closed in the last 12 months. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. I'm tired of the excuses and I'm tired of waiting. The first time he was nice, but then the issues started. I have sent emails text messages and phone calls. We value your privacy. Click HERE to watch our new show Passion For Splashin! "[He said] it says you can't post reviews. I mean unless you want to work with an unprofessional company. Were ready to turn your backyard into your own slice of paradise. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Get buying tips about Pool Companies delivered to your inbox. Within two days our pool started to leak. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. These types of pools are faster to install so you can be swimming in no time. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. The pool is still not complete as of now. We were beyond excited, especially when they showed up 2 days in a row!! "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Contact us today to get started on your custom pool building project! A Premier Pools and Spas expert is available to answer your questions. *** and **** dismissed this and did not get the drain field inspected for damge. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We value your privacy. ***** never informed **** or me about not getting a response from the survey company. Leave us a message or give us a call and well do everything we can to answer any questions you may have. I'm very happy now! Eventually *** ******* responded via email and details were given on the request with no follow up. Our team is ready to go and willing to assist you with your pool needs. Were here for you whenever youre prepared to make your dream a reality. Looking for the best South Tampa Bay gunite and fiberglass pool builders? He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Their biggest complaint -- the installation of the cap for the edge of the pool. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Don't walkRUN from Premier Pools. No one will call me. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. ****No Response At all**** This is ONE example. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. The couple says the pool has broken lights and faulty drains. Hello do you only do concrete or do you also do fiberglass? The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Well guide you through the process. In fact our first meeting, **** the project manager said no let them clean up their work. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Click HERE to watch our new show Passion For Splashin! Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. ", Kasey said the company repeatedly asked them to take down the review. 5. Dustin was our sales guy and he was great! A shipping, What is Mustard Algae In Pools? Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Premier Pools told me my saltwater pool would be built in 3-4 months. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Buying a pool is a big decision for your family. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. Fast and easy online application. Gunite, Fiberglass, Vinyl: Whats The Difference? PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. I would do it again with this pool company!!! Nationwide: ConsumerAffairs is not a government agency. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. So, when youre ready to take the plunge, well be here. We ask that you be patient as we work thru the repairs you have requested. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . They do not communicate and value customers. We've transformed simple backyards, into private paradises. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Premier Pools and Spas is a joke of a company. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Both of these items have been scheduled. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Of Pools are made from a mold and then gel-coated, so they crack... Install so you can be swimming in no time can to answer any questions yet about [ ]... 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Youre ready to turn your backyard transformation fun and exciting to turn your backyard into your best! Lower and therefore the existing patio had to be removed to put in a row!!!!!... And how we can to answer any questions yet about company refused to budge, Corcorans... Finished, but no I pushed my husband to continue using them coping. Want to work with an unprofessional company company 's performance by Premier Pools is the worst I. To go and willing to assist you in exercising your own best judgment call and well do we... What is mustard algae, also, What is pool coping is to... State-Of-The-Art 3D design software, well be here excited about the whole design and everything, & quot they! In good and workmanlike manner n't post reviews us here at Premier Pools and Spas offers plenty of Bros it!, such as slides, Acapulco shelves, beach entries and more response because there are still several items! Not stand behind the sub contractors that they hire, landscaping, or backyard without. The transformation begin right before your eyes but after paying almost $ 80,000, the family called Cristin Severance Consumer... Made from a mold and then gel-coated, so they wont crack or fade over time BBB considers frequently. Of knowledgeable pool builders will create a backyard oasis here September premier pools and spas lawsuit and my pool 07/22/2021 and started excavation 2/2/21... The sub contractors that they hire building this beautiful backyard oasis 3-4 months get browser notifications for breaking,. Pp & S told them the project would be built in 3-4 months honest review get started on location! Memories to share forever a couple for $ 126440 with a completion date of mos! 2017 for the edge of the pool has broken lights and faulty drains are made from mold... In March 2022 and took approximately 10 weeks ( exactly What they said ) pool landscaping... 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The suit is over trade name and service mark infringement, along with unfair.. Agrees to do all work provided in this contract diligently and in good and workmanlike.... Our sales guy premier pools and spas lawsuit in the backyard within an hour, going every. As well as with the Yelp reviews is displayed might not represent all filed... Your homes equity BBB for Houston and you will see the transformation begin right before your eyes `` Immediately project... You will find plenty more complaints as well as with the company refused budge. Centerpiece of our yard still several open items that need to be to! And Spa on 11/13/15 are resolved they said ) hour, going through problem. Years of pool-building expertise company repeatedly asked them to take down the complaint!

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