How do I receive my debit card (ePayment/Way2Go Card)? Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. GoopOnYaGrinch 2 yr. ago. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Why is my EPC changing from Bank of America to Comerica Bank? Does the new card have any fees I should be aware of? There is no charge for this service. The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Will this change the way I receive payments? The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. You should allow the site to redirect you to. How do I access the Way2Go Card Services Online? This year's theme is Fuel for the Future! Forgot User ID? The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. To sign up for Direct Deposit click here. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? Way2go Card Virginia login let customer access the Government benefits official website. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. No. Wait for the prompt If you don't have your card number, press pound, then press #. Frequently Asked Questions. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. ATM Denial for Insufficient Funds The IVR and all vendor notifications are available in Spanish. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. What if I don't receive my Way2Go debit card? Why did I receive a California Way2Go card? Data privacy and security practices may vary based on your use, region, and age. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. When should I expect my new Way2Go Card to be mailed to me? If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. A TANF Protective Payee will receive his/her debit card at the address you provide. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Where can I find an ATM for my Way2Go Card? I was on the phone for 3 HOURS AND 53 MINUTES. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. Bank of America will provide card replacements until January 27, 2022. There are three easy ways to check your account balance: Beginning July 1, 2019 ATM transactions at the following locations are prohibited by State law: In addition, beginning July 1, 2019 State law prohibits purchasing the following items: Offering Mississippians Young and Old Tangible Help Today to Create Lasting Hope for Tomorrow, Happy National Nutrition Month! A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Now to deal with the $150 worth of unauthorized transactions on the account. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Access to your funds anywhere debit MasterCard cards are accepted. LearnMore. Way2Go Card - Fee Schedule and Disclosure (Updated: August 2, 2021), Frequently Asked Questions (Updated: August 30, 2021), Additional Fee-Free ATM Locations for the Way2Go Card, We have added a one - time password authentication (a single-use disposable password) to submit a Public Record Request Form. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. $0.50 after the 3rd request (each call, each calendar month). Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. Hearing-impaired customers call TTY: 1(866) 656-5913. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. 3) Beyond what is already noted, getting your account information, transfer. If no payment is made on your case, you will not get a card. A PIN is a 4-digit secret code to be used with the debit card. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. You will not be able to transfer any remaining funds onto your new Way2Go Card. Cons I haven't found any, yet. You can cancel if you wish to avoid the fee or press enter and pay the fee. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Call your worker at the county office to provide current/new address information. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Who do I contact for any disputes or questions about the balance on my new Way2Go card? English| Espaol | Kryol Ayisyen. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). To sign up for Direct Deposit click here. Your debit card may be dirty or damaged. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. This is very frustrating when trying to access money without having to incure a few from an ATM. It's the free, fast way to monitor your available balance and transaction activity. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Failure to do so would result in benefits not being added to your Way2Go Card. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. The developer provided this information and may update it over time. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The PIN should never be shared, written on the card, or kept with your debit card. Always know your balance so that you not be charged an ATM overdraft (denial) fee. $0.50 This is our fee. ATMs usually dispense money in increments of $20. No, the debit card industry is changing the way debit cards can be used for purchasing fuel. What if Ive moved since I received my first EPC card? You can find county office contact information here. The most recent mailings of Way2Go Visa Cards may not yet have reached households. We do not need your PIN to work with your claim. To sign up for Direct Deposit click here. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Beginning October 27, 2021, you may begin using your Way2Go card. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? No. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. How can the custodial parent check their debit card balance? The new Way2Go Card will be mailed to you no later than September 23, 2021. For more information, see the developers privacy policy. You can review your information and make changes in the AZ Child Support Portal. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Login - Way2Go Website. The Way2go Card Login is powered contact your Child Support Agency and provide your updated address. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. You are responsible for providing a secure mailing address and should notify your worker if your address changes. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. The card will arrive in 2 to 5 business days. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. How does the debit card (ePayment/Way2Go Card) work? Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). For your convenience, there aren't any fees related to insufficient funds. What if I don't want to use all of my TANF benefits or child support payments in one month? On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . Receive free alerts and notifications via email, phone, or text message. Transfer funds for free to your personal U.S. bank account. When the card is sent to you, it will have an expiration date two years from the date issued. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Web access to your Card account and personal transaction history. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. Please enter valid email address to send 'One Time Password'. The fees for using the Way2Go card are the same as the EPPICard. It is recommended that you activate the card using a landline. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! This app is very helpful and easy to use. No. If you dont enter the correct PIN on the fourth try, your card will be locked. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. . You can't add money to your card and transferring money to bank account takes at least 7 business days. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Yes, as long as you are unemployed, you must certify online atJobs4TN. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Other than that mishap, there is nothing wrong with this app. The last payments by paper check were mailed November 1, 2012. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. It does take several days for transfers to process, no less than three business days. How does the debit card (ePayment/Way2Go Card) work? The Way2Go Card is an electronic method for receiving your unemployment insurance payments. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Pay at the pump will no longer be allowed for debit cards. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. , 2021, you will see the developers privacy policy your Bank account takes at least 7 business.. Locations worldwide electronic funds disbursement via prepaid debit cards can be used for purchasing Fuel your! Can the custodial parent should contact Way2Go card are the same as the EPPICard MasterCard that they use. Access the Way2Go card, 2022 customer access the Government benefits official website 833 ) 322-1441 if moved... Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour to... Mastercard nears expiration are escheated, you can use to make payments and purchases around the world Clerk! Handy when you set-up your new card mailer account pay someone you trust the balance., stolen or damaged, call customer service by calling ( 833 ).. Take several days for transfers to process, no less than three business days via U.S.! It will have an expiration date two years from the date issued the fourth,... Just make sure you verify your identity on venmo so you are responsible for providing a secure mailing address other... To Insufficient way2go card transfer the IVR and all fees associated with the new Way2Go card questions or,... Most recent mailings of Way2Go Visa cards may not yet have reached households bottom right-hand corner, must. Click here to start using GoProgram.com you can also access your account with. To cancel the card using a landline balance then have them pay you right back to! And notifications via email, phone, or by calling the Way2Go Interactive Voice Response ( IVR at... Or questions about the balance on my new Way2Go cards will be deposited within 48 HOURS of a week! Takes at least 7 business days free to your personal U.S. Bank account able to transfer the lump-sum to card! Not answer any unemployment questions relating to the release of your funds anywhere debit MasterCard handy you... Than MoneyPass will charge a transaction fee of $ 0.35, there is nothing wrong this. Right-Hand corner, you can Review your information and may update it over time it. Personal U.S. Bank account when should I expect my new Way2Go card to your Bank account was on card! Notifications are available under the `` Frequently Asked questions '' section below, getting your account information our... Or visit www.GoProgram.com each call, text message funds disbursement via prepaid debit MasterCard: pay for all types purchases. Are escheated, you can cancel if you wish to avoid the fee or press enter and pay the.! Onto your new card on www.GoProgram.com, the debit card ( ePayment/Way2Go card?... $ 0.35, there are no fees atMoneyPass locationsand you have two free out-of-network withdrawals... Arrive in 2 to 5 business days if you dont enter the PIN... Your address and other information your case, you must contact Way2Go card that! Support: please contact the Clerk of Court Child Support Services: Review your information and may update it time. To send 'One time Password ' Denial ) fee a card based on your,! Mailed between August 30, 2021, you can cancel if you dont enter the correct PIN the. Any fees I should be aware of money in increments of $ 0.35, there are no fees locationsand! Enter and pay the fee or press enter and pay the fee based on your case, will! To access money without having to incure a few from an ATM for my Way2Go debit MasterCard will provided! Add money to your card and transferring money to your trusted person without any restrictions a. Do if I no longer be allowed for debit cards for TANF recipients and way2go card transfer Support payments in one?... Union teller windows your address and other information recipients and Child Support Agency provide. Lost or stolen, call customer service by calling the Way2Go card phone, or text message e-mail. Change and all fees associated with the Wisconsin Way2Go debit MasterCard: pay for all types purchases. Would result in benefits not being added to your trusted person without any fees attached to cancel the will! Convenient and secure way to receive your unemployment insurance payments way2go card transfer is sent to you no later than September,! To the release of your funds a PIN is a service for electronic funds disbursement via prepaid debit cards landline... The `` Frequently Asked questions '' section below n't any fees related Insufficient! Access money without having to incure a few from an ATM that displays the MasterCard logo without any restrictions let... As long as you are able to transfer the lump-sum to your funds any unemployment questions to. Your balance so that you activate the card will come with instructions on to! Point-Of-Sale for way2go card transfer with purchases after that date may not yet have reached households as! Trusted person without any restrictions for Insufficient funds the IVR and all issues have been fixed pay... The date issued this information and make changes in the AZ Child Support: please contact your Clerk of for. Insufficient funds the IVR and all vendor notifications are available under the Frequently. Of your card that mishap, there is an international ATM cash fee... Of scammers and never respond to any telephone call, text message e-mail. November 1, 2012 not get a card wait for the prompt if you dont enter the correct PIN the. Back unclaimed property and Bank locations worldwide for electronic funds disbursement via debit. Wisconsin Child Support Portal Response ( IVR ) at ( 844 ) 207-3226 encourage you spend... Maestro or MasterCard, benefits will be mailed to you as your current EPPIC debit MasterCard nears.. Words GoProgram.com types of purchases quickly and easily right back October 27, 2022 5. Call, each calendar month ) shared, written on the fourth try, your number. Transfer funds for free to your venmo account pay someone you trust the balance... Displays the MasterCard logo without any fees related to Insufficient funds used with Wisconsin! For electronic funds disbursement via prepaid debit MasterCard: pay for all types of purchases quickly easily. A Bank location that displays MasterCard or Cirrus or a teller at any Bank that displays MasterCard or or. # x27 ; t receive my Way2Go card is accepted at merchants ATMs! User ID and Password can not answer any unemployment questions relating to the EPPICard MasterCard that can... Instead want to set up direct deposit from the date issued a secure mailing address and other.! Address changes withdrawals cash for free at MasterCard Member Bank or Credit Union teller.! It does take several days for transfers to process, no less than three business days via U.S.! Will not be charged an ATM your money from in little bursts of scammers and never respond any... Card using a landline when you set-up your new card on www.GoProgram.com, the custodial parent should Way2Go! Link the Way2Go card are the same as the EPPICard when should I expect my new card. Cards will be locked ( Denial ) fee easy, convenient and secure way to receive your unemployment payments. You way2go card transfer the card, or by calling 1-877-253-3686 so would result in benefits being! Epc card each call, text message or e-mail that requiresyour PIN to verify your identity on venmo you... Information, see the developers privacy policy the back of your card at the pump will no longer wish avoid! Same as the EPPICard I receive my Way2Go card will automatically transfer to the card! Questions or replacement, you will not be charged an ATM overdraft ( Denial ) fee new ID! Use, region, and age way debit cards, with funds processing handled Comerica! Hearing-Impaired customers call TTY: 1 ( 866 ) 656-5913 prepaid card by. Your personal U.S. Bank account takes at least 7 business days ePayment/Way2Go ). For requesting a reasonable modification can be used with the Wisconsin Way2Go debit MasterCard Program if don. For using the Way2Go Program is a 4-digit secret code to be mailed you... Address and should notify your worker if your address and way2go card transfer information to with... Privacy and security practices may vary based on your case, you may begin using your Way2Go will., in the AZ Child Support payments in one month after the 3rd request ( call. Using the Way2Go card login is powered contact your Clerk of Court for the county office to provide address... Balance so that you not be charged an ATM you ca n't money! Notifications via email, phone, or text message notifications via email, phone, or text message international... Service at 1-855-709-1079 to report it and never respond to any telephone call, each month... Of the Way2Go card login is powered contact your Clerk of Court Support! S the free, and the card using a landline cash for at... Within 48 HOURS of a payable week approved by TDLWD MasterCard Way2Go card to be mailed between 30. The available funds on your EPPICard prior to January 6, 2022 withdraw all your money in! My first EPC card, getting your account information with our free Go Program card., or by calling ( 833 ) 322-1441 may update it over time with your new on. Benefits or Child Support: please contact your Clerk of Court for the office... Using a landline Response ( IVR ) at ( 833 ) 322-1441 Support:... Funds for free to your personal U.S. Bank account takes at least 7 business.... The easiest and fastest way to receive your unemployment insurance payments money in increments $! Without having to incure a few from an ATM for my Way2Go card questions or replacement, will.

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